Privacy Policy

Last updated: December 21, 2024

Laboratory One ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at laboratory-one.com and use our development services.

Information We Collect

Information You Provide Directly

  • Contact Information: Name, email address, phone number, and company details when you contact us or request quotes
  • Project Information: Details about your development needs, project requirements, and business objectives
  • Communication Records: Messages, emails, and other communications between you and our team
  • Payment Information: Billing details and payment information (processed securely through third-party payment processors)

Information Collected Automatically

  • Usage Data: How you interact with our website, pages visited, time spent, and navigation patterns
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the collected information to:

  • Provide Services: Deliver development services, project management, and technical support
  • Communication: Respond to inquiries, provide updates, and maintain business relationships
  • Improve Services: Analyze usage patterns to enhance our website and service offerings
  • Marketing: Send relevant information about our services (with your consent)
  • Legal Compliance: Meet legal obligations and protect our business interests

Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in providing our services (hosting, analytics, payment processing)
  • Business Partners: Trusted partners who help deliver specific project requirements
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In case of merger, acquisition, or sale of business assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

Our website and services may utilize third-party services including:

  • Google Analytics: For website analytics and performance monitoring
  • Email Services: For communication and marketing (with consent)
  • Cloud Hosting: For secure data storage and service delivery
  • Payment Processors: For secure payment processing

Each third-party service has its own privacy policy governing the use of your information.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication systems
  • Secure development practices

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request information about the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request limitation of processing in certain circumstances

To exercise these rights, contact us at [email protected].

Data Retention

We retain your information for as long as necessary to:

  • Provide ongoing services and support
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Meet business and operational requirements

When data is no longer needed, we securely delete or anonymize it.

International Data Transfers

As a global service provider, we may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place for such transfers, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Certification schemes and codes of conduct

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information promptly.

Cookie Policy

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website performance and user experience
  • Provide relevant content and recommendations

You can control cookie settings through your browser preferences.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting updates on our website
  • Sending email notifications (for significant changes)
  • Updating the "Last Updated" date

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Laboratory One Email: [email protected] Website: https://laboratory-one.com

For data protection inquiries specifically, you may also contact us at [email protected].

Compliance

This Privacy Policy is designed to comply with applicable privacy laws including:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Other applicable regional privacy regulations

Your continued use of our services constitutes acceptance of this Privacy Policy and any updates.